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COVID-19 Update

Hearing Aid Batteries Express (HABEX) is still open for business!

Important updates to our delivery procedures

HABEX engages a number of couriers, especially Australia Post, to deliver orders to our customers. Each of the various courier businesses have put in place practices to minimise the risk of spreading or contracting coronavirus.

Australia Post who handles the majority of our deliveries have a web page with updates:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus

 

Customer Support

As a result of the current situation, we are experiencing higher than normal customer enquiries.

Hearing aid batteries are made overseas. This means shipments of stock may take longer than usual to reach us as shipping companies are struggling to deal with this situation.

Please be patient as we do our best to respond quickly. The best way to reach a Customer Service representative is to lodge a enquiry via our website.

We encourage customers not to place orders at the last moment - please place orders at least 2 weeks in advance. As with previous advice - we do not encourage stockpiling batteres because batteries DO loose power sitting idle. We recommend ordering no more than 3 to 6 months supply of batteries.

 

Protection and prevention: what we're doing

At HABEX, our top priority is the health of our people, our customers and their families. Our team members are maintaining high standards of personal hygiene, regularly cleaning and disinfecting, and social distancing.

In accordance with government policy and best practice, all employees and contractors have been advised that anyone who has symptoms of the virus must not come to our premises, and must seek the advice of a GP immediately.

 

Reliable service

A pandemic is a time of uncertainty, but at HABEX we are focused on ensuring our customers have a supply of hearing aid batteries. Every measure within our control is being taken to ensure minimal impact on service or parcel dispatch. If this changes, we will update you as soon as possible.

 

If you have any questions or concerns, please email contact us.